Quote:
Originally Posted by Mr. Cocoa Krispies
It's 6:05 central, I know epass sends shit out in batches, so I'm allowing for some lag time on their behalf.
But if I don't get my epass that is (A week past due already!) I'm going to have to make a VERY UGLY thread.
Because this is an inconvience, and this does not instill a lot of positive feelings about the company.
If you need more people to help you run your program, GET MORE PEOPLE.
If you can't do a better job of webmaster/affiliate support then just understand that NEGATIVE THREADS will be a conseqeunce.
Now I went along pretty smoothly when I was told that my weekly payment was being POSTPONED to the next PAYOUT DAY, because of a situation that was an ERROR on your part and outside of my control.
But if you can't get it straight THIS WEEK, then I just don't see a point of politely not publicly complaining of incompetence.
Now here is today's ICQ conversation.....
*************************************************
Me (9:24 AM):
hey
Company X Rep (9:25 AM):
how are you?
Me (9:25 AM):
good
epassporte payments go out today?
Company X Rep (9:28 AM):
yeah should be every wednesday
probably not until 3 though
i imagine your epass account is all updated in our system now?
Me (9:29 AM):
hopefully I get paid
anyway have a good day
Company X Rep (9:31 AM):
yeah shouldn't be a problem
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Cocoa:
lets be honest here and state the facts, no need to hide who we are talking about!
This thread is about Make Bank.
Make Bank has no problem paying everyone out on time, but there is one piece of information that is absolutely vital to us doing so, we need to know who to pay!
Last payout you were informed that our system had not recorded your epass account information, and that yes it was due to an issue on our end. You were sent an email asking for your epass account information, which you did not reply to. Thus your account could not be paid out. It was not simply "not paid"...it couldn't be, because you didn't bother giving us your information.
This week you were informed that the problem had been fixed, and that you needed to log into your account and update your epass information so that we knew who to pay out, you did not do so, so we still do not have your epass information, and still can not pay you.
Yesterday, you spoke on icq with webmaster support, which right from your post asked you:
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Company X Rep (9:28 AM):
i imagine your epass account is all updated in our system now?
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to which you replied:
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Me (9:29 AM):
hopefully I get paid
anyway have a good day
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and again you did not update your epass info, and you did not send us your epass info.
So, answer me this, how are we supposed to pay you?
If you are unable to, or forgot to update your account, no problem, just send us the info and we will do it for you, no big deal, we are here to help. But if we have a legitimate question, like "what's your epass info so we can pay you out" and you don't bother to answer, I really don't think anyone will feel that reflects bad on the program.